Having issues with free internet vouchers?

Published: Oct. 15, 2020 at 2:30 PM CDT
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DOTHAN, Ala. (WTVY) - About 200,000 families across the state are eligible to receive vouchers from the Alabama Broadband Connectivity for Students to receive internet access.

Many parents say they are having problems with internet providers not honoring the vouchers.

The Alabama Department of Economic and Community Affairs says there aren37 providers for the program, but WOW!, a popular option in the Wiregrass, is not one of them, so if you do use WOW!, the internet vouchers will not work.

Others in our area that are on the list include Comcast, Mediacom, Centurylink, and Charter (Spectrum).

If you have service through those providers, the voucher should work.

When asked what should you do if your provider is on the list but does not honor the voucher Josh Carples, the ADECA’s communication coordinator said, “Without knowing the specific customer or their specific situation, we are unable to comment on the issue.”

If you’re having issues with the vouchers you can call 1-888-212-4998 or visit for more information on the program and online help.

Compatible internet providers:

1. Ardmore Telephone and WK&T

2. AT&T

3. CableOne/Sparklight

4. Central Alabama Electric Cooperative

5. CenturyLink

6. Charter

7. Comcast

8. Community Cable and Broadband

9. Cyber Broadband

10. Demopolis CATV

11. Farmers Telephone Cooperative

12. Fort Code, Inc. Weiss Internet

13. Hayneville Fiber Transport Camilla Communications

14. Hayneville Telephone

15. JTM Broadband

16. Mediacom

17. Millry Communication

18. Mon-Cre Telephone

19. NAEC

20. National Telephone of Alabama

21. New Hope Telephone Cooperative

22. Northland Cable Television


24. Pine Belt Broadcasting

25. Pine Belt Cellular

26. Pine Belt Telephone

27. R.M. Greene

28. Riviera Utilities

29. Roanoke Telephone Company

30. Scottsboro Electric Power Board

31. SouthernLinc

32. T-Mobile

33. Tombigbee Communications

34. Troy Cablevision

35. Union Springs Telephone

36. Verizon Wireless

37. Viasat

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